Privacy Policy
Last updated: September 2026
Kentish Scents respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it when you visit or make a purchase from our website.
1. Information We Collect
When you place an order, contact us, create an account or use our website, we may collect information including your name, billing and delivery address, email address, telephone number, order details and information necessary to process your payment.
We do not store your full debit or credit card details. Payments are processed securely by the payment providers available at checkout.
2. How We Use Your Information
We may use your personal information to process and deliver your orders, provide order confirmations and updates, respond to enquiries, provide customer service, prevent fraud, maintain our business records and comply with our legal obligations.
If you have given us permission, we may also use your details to send you marketing information. You can unsubscribe from marketing communications at any time.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share information where necessary with trusted companies that help us operate our business, such as payment providers, website and hosting providers, and delivery companies. We only share information that is reasonably necessary for them to provide their services.
We may also disclose information where required by law.
4. Cookies
Our website may use cookies and similar technologies to make the website work correctly, remember preferences, understand how visitors use the website and provide features such as shopping baskets and checkout.
Where required, you will be given a choice about non-essential cookies.
5. Keeping Your Information Secure
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
6. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, tax and accounting obligations.
7. Your Rights
Under UK data-protection law, you may have rights relating to your personal information, including the right to request access to your information, ask us to correct inaccurate information, request deletion in certain circumstances, restrict or object to certain uses of your information, and withdraw consent where processing is based on consent.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how your personal information is being handled.
8. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Any updated version will be published on this page with a revised “Last updated” date.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data-protection rights, please contact Kentish Scents using the contact details provided on our website.